Module GW3910-KP05

Duration

1 Semester

Turnus of offer

each winter semester

Credit points

5

Course of studies, specific fields and terms:

• Bachelor Occupational Therapy/ speech therapy 2022, compulsory, Overarching action in health care
• Bachelor Physiotherapy 2022, compulsory,
• Bachelor Physiotherapy 2018, compulsory,
• Bachelor Occupational Therapy 2018, compulsory, Overarching action in health care
• Bachelor Physiotherapy 2017, compulsory,

Classes and lectures:

• GW3910-S: Gesundheitsökonomie und Qualitätsmanagement (seminar, 1 SWS)
• GW3910-S: Health economics and quality management (lecture, 2 SWS)

Workload:

• 45 hours in-classroom work
• 105 hours private studies

Contents of teaching:

• QUALITY MANAGEMENT • Basics: definition of quality, characteristics of quality, quality dimensions • Quality models, quality philosophies • Quality in health service, dependency factors of service provision • Customer satisfaction, complaint management • Methodical concepts for action in quality management • Measurement of quality, quality indicators • Development of quality management, regulatory requirements • QM models / certification systems in healthcare • Process management • Fault management
• HEALTH ECONOMICS • Basics of economics • (Health) market, companies / practices in the economy, environmental factors and stakeholders, specialties in the health sector • Legal framework for medical practices • Management in companies, management / practice management o Economic efficiency calculations o Income and cost accounting o Company goals, environment and practical analysis for strategy and goal formation o Human resource management • Care management, care approaches and structures in the health care system

Qualification-goals/Competencies:

• Students have a deep understanding of quality, its dimensions and dependencies.
• Students can implement the basics of a quality management system in practice / help shape quality management independently.
• Students can record patient satisfaction, manage complaints and know the basics of fault management
• They can use quality indicators to measure quality in various dimensions
• Students can perform process analyses and design processes in a quality-oriented manner
• Students have a deep understanding of the regulatory and economic framework conditions of a therapeutic company.
• They can analyze the market forces, interests and developments surrounding a company using selected tools and then (co-)design strategic and operational goals.
• They can carry out cost, revenue and profitability calculations for therapeutic services / companies and make service decisions based on them.
• Students are able to reproduce the basics of team and personnel management.
• Students are familiar with developments in supply management (supply structures, health expenditure, health status in Germany) and existing opportunities for co-design.

Grading through:

• written exam

Responsible for this module:

• Prof. Dr. rer. medic. Bernhard Elsner

Teacher:

• Institute of Health Sciences
• Prof. Dr. rer. medic. Bernhard Elsner

Literature:

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Language:

• offered only in German

Notes:

Last Updated:

13.02.2026