Module GW4420-KP05

Duration

1 Semester

Turnus of offer

each winter semester

Credit points

5

Course of studies, specific fields and terms:

• Master in Health and Healthcare Science 2019, optional subject, Healthcare Development and Management
• Master in Health and Healthcare Science 2019, optional subject, Health Services Research
• Master in Health and Healthcare Science 2025, optional subject, Health Services Research
• Master in Health and Healthcare Science 2025, optional subject, Healthcare Development and Management

Classes and lectures:

• Quality Management and Quality Indicators (lecture, 2 SWS)
• Organizational Behavior in Healthcare Institutions (seminar, 1 SWS)
• Journal Club Care Quality (exercise, 1 SWS)

Workload:

• 60 hours in-classroom work
• 90 hours private studies and exercises

Contents of teaching:

• Quality in health care: Definition and Conceptual Foundations
• Quality dimensions
• Quality and patient safety research
• Clinical, health care science, legal, business management and health policy background of quality assurance.
• Methods and instruments for measuring and monitoring quality
• Types of quality indicators (especially rate-based indicators and sentinel event indicators)
• Development and quality criteria of quality indicators
• Risk adjustment procedure
• Data basis of quality measurements (e.g. routine data, registers)
• Consideration of healthcare facilities in terms of organization-specific characteristics.
• Consideration of the different levels at which organizational behavior can occur and their impact on quality of care.
• Classification of studies in the model of organizational behavior
• Critical examination of current publications on topics of quality assurance in English and German (group work)
• Risk management
• Guidelines and current QM-specific legislation (e.g. Hospital Reform Act)
• Outpatient and cross-sector quality assurance
• Tasks and objectives of relevant institutions / facilities / organizations in quality management
• Quality management models

Qualification-goals/Competencies:

• Knowledge and Understanding: Students can define and explain the terms quality, quality assurance, quality development and quality indicators.
• Knowledge and Understanding: Students understand the complexity of health care as a challenge to operationalizing quality.
• Knowledge and understanding: Students are able to describe and discuss structural, process and outcome quality as well as further concepts of the quality dimensions.
• Knowledge and Understanding: Students will be able to explain the function of clinical guidelines as a means of quality assurance.
• Knowledge and Understanding: Students will be able to describe quality assurance research as part of health services research.
• Knowledge and Understanding: Students will be able to present important legal and institutional requirements of quality assurance.
• Knowledge and understanding: Students can describe quality assurance as a management task.
• Knowledge and understanding: Students know possibilities and limits of established methods and instruments of measuring and monitoring quality discuss.
• Knowledge and Understanding: Students will be able to explain types of quality indicators.
• Knowledge and understanding: Students can present typical data bases for quality assurance with their possibilities and limitations.
• Knowledge and understanding: Students will be able to evaluate and critically discuss health care facilities in terms of organization-specific characteristics.
• Knowledge and understanding: Students will be able to explain the different levels of organizational behavior.
• Knowledge and understanding: The students know the risk adjustment procedures and can name them.
• Use, application, and generation of knowledge: Students can justify the need for science-based quality assurance.
• Use, application, and generation of knowledge: students will be able to critically evaluate quality as a means of managing the health care system.
• Use, application and generation of knowledge: Students can systematically assess the quality of quality indicators.
• Use, application and generation of knowledge: Students will be able to describe and reflect on the impact of different levels of organizational behavior on quality of care.
• Use, application and generation of knowledge: Students will be able to critically evaluate studies regarding the application of the concept to organizational behavior.
• Communication and Cooperation: Students critically examine current issues in the health sciences.
• Communication and collaboration: students evaluate designs used and results, as well as validity and usefulness of results.
• Communication and cooperation: Students are aware of the comparable requirements for quality management and quality measurement across occupational groups and sectors and can transfer the universally valid principles and methods to specific application contexts.
• Knowledge and understanding: Students will be able to explain the principles of interprofessional collaboration and apply them to specific examples.
• Knowledge and Understanding: Students know that many areas of health care can only succeed effectively through interprofessional collaboration.
• Communication and Collaboration: students collaborate with diverse health professions based on mutual respect and shared values.
• Communication and Cooperation: Students will be able to communicate with other health care professionals using appropriate professional language.
• Scientific self-image and professionalism: Students are able to integrate the views and expertise of the professional groups involved in care into interprofessional collaboration and see themselves as part of a whole.

Grading through:

• written exam

Responsible for this module:

• Prof. Dr. Katrin Balzer

Teacher:

• Institute of Family Medicine
• Institute for Social Medicine and Epidemiology
• Prof. Dr. Katrin Balzer
• Prof. Dr. phil. Dipl.-Soz. Katja Götz

Literature:

• Geraedts M, Drösler S, Döbler K, Eberlein-Gonska M, Heller G, Kuske S, u. a. : DNVF-Memorandum III „Methoden für die Versorgungsforschung“, Teil 3: Methoden der Qualitäts- und Patientensicherheitsforschung. Das Gesundheitswesen. Oktober 2017;79(10):e95–124.
• Pfaff H, Neugebauer E, Glaeske G, Schrappe M, Zeike S, Schwartz FW, u. a., Herausgeber. : Lehrbuch Versorgungsforschung: Systematik - Methodik - Anwendung. 2., vollständig überarbeitete Auflage. Stuttgart: Schattauer; 2017
• Körner M, Ansmann L, Schwarz B, Kowalski C. (Eds.). : Organizational Behaviour in Healthcare. Theoretical Approaches, methods and empirical results. LIT Verlag: Zürich, 2018
• Robbins SP, Judge TA. : Organizational Behavior. 17th edition. Pearson Education, 2017
• Hensen P, (2022) : Qualitätsmanagement im Gesundheitswesen: Grundlagen für Studium und Praxis 3. Aufl. Berlin: Springer Gabler
• Helou A, Schwartz FW, Ollenschläger G, (2002) : Qualitätsmanagement und Qualitätssicherung in Deutschland. Bundesgesundheitsblatt Gesundheitsforschung Gesundheitsschutz. 45:205-214. Springer-Verlag
• Ackermann, D, (2008) : Grundlagen des Qualitätsmanagements. Bremen: Apollon Hochschule

Language:

• German and English skills required

Notes:

Last Updated:

16.09.2025